Action required: Please refresh your browser
We have recently implemented some changes that require a hard refresh of your browser: Please hold down the CTRL-key and press the F5 key.
After a successful hard refresh, this message should not appear anymore.
More details about this topic are available here »
Good Neighbor Pharmacy Receives "Highest in Customer Satisfaction" Award from J.D. Power | ||
By: PR Newswire Association LLC. - 03 Sep 2015 | Back to overview list |
|
VALLEY FORGE, Pa., Sept. 3, 2015 /PRNewswire/ -- Good Neighbor Pharmacy™, a national independent pharmacy network, has been ranked "Highest in Customer Satisfaction among Chain Drug Stores" in the J.D. Power 2015 U.S. Pharmacy Study. This is the third year in a row that Good Neighbor Pharmacy has taken the top honor in this category, as well as its fifth recognition in six years: 2010, 2011, 2013, 2014 and 2015. With a Customer Satisfaction Index score of 876, Good Neighbor Pharmacy ranks highest among chain drug store pharmacies; the chain drug store average score was 842. Additionally, Good Neighbor Pharmacy is the only pharmacy in its category to receive a 5, the highest rating, in the J.D.Power.com Power Circle Ratings. Power Circle Ratings are one of the only sources of consumer ratings based on independent and unbiased feedback from a representative sample of verified product and service owners. "An exceptional patient experience is a foundational element in the growing recognition of pharmacists as a source for high-quality and convenient health services," said Dave Neu, President, Good Neighbor Pharmacy at AmerisourceBergen. "As some of the most accessible healthcare providers, pharmacists have grown, and should continue to grow, their role in driving positive health behaviors and outcomes in their communities. The recognition by J.D. Power is a tremendous honor and indicative of the efforts and achievements of the thousands of independent pharmacists who make up Good Neighbor Pharmacy." The study, now in its ninth year, measures customer satisfaction with pharmacies across five factors: prescription ordering; store; cost competitiveness; non-pharmacist staff; and pharmacist. Satisfaction is calculated on a 1,000-point scale. The 2015 study is based on responses from nearly 15,000 pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The study was fielded in May and June 2015. Key findings include:
To learn more about Good Neighbor Pharmacy, visit mygnp.com. Learn more about J.D. Power at JDPower.com. About AmerisourceBergen Logo - http://photos.prnewswire.com/prnh/20150406/196714LOGO SOURCE AmerisourceBergen |
||
|
||
Copyright 2015 PR Newswire Association LLC. | Back to overview list |