|Zocdoc Expands Beyond Marketplace Offering with Launch of Zocdoc Practice Solutions|
|By: PR Newswire Association LLC. - 19 Sep 2023||Back to overview list
Any provider in America can now sign up to use this free suite of tools to seamlessly reach, manage and keep their entire patient panel — not just the ones who book through Zocdoc
NEW YORK, Sept. 19, 2023 /PRNewswire/ -- Zocdoc, the leading healthcare marketplace that makes it easy for patients to find and book in-person or virtual care across over 250 specialties and more than 18,000 insurance plans, today announced the launch of Zocdoc Practice Solutions: a free suite of tools that helps providers seamlessly reach, manage and keep patients. Any practice or provider — regardless of whether they're a Zocdoc marketplace customer — can sign up to use these tools, free of charge, for all of the patients in their practice — not just those who book through Zocdoc.
"This significant expansion takes Zocdoc beyond patient acquisition and into patient engagement for the first time," said Zocdoc founder and CEO Oliver Kharraz, MD. "We bring 16 years of experience sitting at the intersection of patients and providers, facilitating tens of millions of interactions between the two. Our mission is to give power to the patient, and we can be competitive in the patient engagement arena because engaging patients is Zocdoc's core competency, unlike others in this space."
Introducing Zocdoc Practice Solutions
The company intends to continually enhance its Zocdoc Practice Solutions offering, incorporating additional services such as facilitating payments, patient-provider messaging and more. This growing suite of products was built to complement any provider's system, easily plugging into their existing workflows.
"We are unifiers at our core," said Alex Doyne, Vice President of Product at Zocdoc. "Zocdoc has a long history of building products that are flexible and connected enough to work with any specialty, any payor, any EHR or PMS, making it simple for any practice to fold Zocdoc Practice Solutions into their existing systems and workflows."
Designed for Patients, Delivering for Providers
"We've consistently heard from providers that their costly patient engagement tools fail to actually engage patients, which adds a tremendous administrative burden to practice staff who spend their days scheduling appointments and chasing patients for critical information ahead of visits," said Alex Doyne. "We've also heard from providers that these solutions are not intuitive or easy for their office staff to use; they're hard to set up, hard to incorporate into existing workflows and hard to navigate. To add insult to injury — at a time when care organizations are more financially and operationally strained than ever — practices are paying thousands of dollars only to have many of these offerings create more work for them."
Rapid Adoption, Immediate Results
"We tried another patient engagement solution, but their scheduling link often malfunctioned and patients weren't completing intake forms because it didn't send out automated reminders," said Airelle Rucker-Smith DNP, CRNP owner and provider at FirstChoice Primary Care in Gaithersburg, MD. "Thanks to Zocdoc's Intake, we now have insurance cards, IDs and forms for nearly 100% of our patients. Being able to schedule online on our website and automatically fill out paperwork is not only a great patient experience, it really helps my staff, too. It saves my practice time by doing all of the heavy lifting for us in the background, and it works seamlessly with our existing systems and creates a streamlined experience for us."
"We send Intake requests to all of our patients, not just those who book through Zocdoc," said Angela Marler, Office Manager at Pink Women's Center, an OB-GYN practice in Katy, Texas. "It is incredibly intuitive to use and not only saves my staff time on the phone, it also offers a better experience for our patients. We've tried other patient engagement tools and Zocdoc is the most user friendly for both patients and our office staff. Additionally, as a small practice that can't afford costly services, it's an incredible benefit to be able to use these products entirely free of charge."
Healthy Growth Fueling Zocdoc's Expansion
Zocdoc's long-term vision is to build the connective tissue of healthcare, and Zocdoc Practice Solutions is one more step in that direction. Any provider or practice is invited to sign up to use Zocdoc Practice Solutions — free of charge and available to use for their entire patient panel, not just Zocdoc bookers — at zocdoc.com/practicesolutions.
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SOURCE Zocdoc, Inc.
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